# TOPdesk AI employee

Viktor is an AI employee that connects to TOPdesk and helps you triage and resolve customer support tickets, running 22 TOPdesk actions for you like Get Incident, Get Incidents, and Update Incident. Ask in plain English from your workspace; Viktor does the work in TOPdesk and reports back. Viktor connects with a scoped API key.

Free to start

No credit card

Works in Slack & Microsoft Teams

## What is a TOPdesk AI agent?

A TOPdesk AI agent is an AI that connects to your TOPdesk account and completes work in it - it doesn't just answer questions about TOPdesk, it takes the actions. Viktor is an AI employee that works in TOPdesk on your behalf and delivers the finished result to your workspace.

Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right TOPdesk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.

### How it works

#### Step 1: Connect your stack

27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.

#### Step 2: Tell Viktor what you need

Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.

#### Step 3: Viktor operates, you review

Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.

## What can Viktor do in TOPdesk?

Ask in plain English from your workspace. Viktor picks the right TOPdesk actions, runs the work, and reports back. No workflows to build.

- List Urgency ID Options: Retrieves available options for the Urgency ID field.
- List SLA ID Options: Retrieves available options for the SLA ID field.
- List Processing Status ID Options: Retrieves available options for the Processing Status ID field.
- List Priority ID Options: Retrieves available options for the Priority ID field.
- List Location ID Options: Retrieves available options for the Location ID field.
- List Impact ID Options: Retrieves available options for the Impact ID field.
- List Entry Type ID Options: Retrieves available options for the Entry Type ID field.
- List Duration ID Options: Retrieves available options for the Duration ID field.
- List Closure Code ID Options: Retrieves available options for the Closure Code ID field.

## TOPdesk integration FAQ

### Does Viktor integrate with TOPdesk?

Yes. TOPdesk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in TOPdesk from their workspace - no workflow builder, no code.

### How do I connect TOPdesk to Viktor?

### What can Viktor do in TOPdesk?

### Do I need to build workflows to automate TOPdesk?

### Is my TOPdesk data secure with Viktor?

### How much does the TOPdesk integration cost?

### Can Viktor use TOPdesk together with my other tools?