# Teamwork Desk AI employee Viktor is an AI employee that connects to Teamwork Desk and helps you triage and resolve customer support tickets, running 15 Teamwork Desk actions for you like Update Ticket, Create Ticket, and Update Customer. Ask in plain English from your workspace; Viktor does the work in Teamwork Desk and reports back. Viktor connects in one click via OAuth. Free to start No credit card [SOC 2 Type 1](/content/security/index.html) Works in Slack & Microsoft Teams ## What is a Teamwork Desk AI agent? A Teamwork Desk AI agent is an AI that connects to your Teamwork Desk account and completes work in it - it doesn't just answer questions about Teamwork Desk, it takes the actions. Viktor is an AI employee that works in Teamwork Desk on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Teamwork Desk actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. About Teamwork Desk Ticketing system designed to easily manage customer queries, saving you time and money. 1. You ask in your workspace Describe what you need in plain English 2. Viktor picks the actions Selects from 15 Teamwork Desk actions, chains them together 3. Runs in Teamwork Desk Helps you triage and resolve customer support tickets - your real data. 4. Reports back Delivers the finished result to your workspace ## What can you ask Viktor to do in Teamwork Desk? Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there. - “Summarize today's open tickets in Teamwork Desk and flag the urgent ones.” - “Draft replies to the open tickets in Teamwork Desk and queue them for my approval.” - “Pull this week's ticket volume and response time from Teamwork Desk every Monday.” - “Watch Teamwork Desk for tickets that mention churn and alert me immediately.” ## How does Viktor work with Teamwork Desk? ### Step 1: Connect your stack 27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps. ### Step 2: Tell Viktor what you need Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool. ### Step 3: Viktor operates, you review Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it. ## What can Viktor do in Teamwork Desk? Ask in plain English from your workspace. Viktor picks the right Teamwork Desk actions, runs the work, and reports back. No workflows to build. - **Update Ticket**: Update a specific ticket. - **Update Customer**: Update a specific customer. - **Reply To Ticket**: Reply to a specific ticket. - **List Type Id Options**: Retrieves available options for the Type Id field. - **List Ticket Id Options**: Retrieves available options for the Ticket Id field. - **List Tags Options**: Retrieves available options for the Tags field. - **List Status Id Options**: Retrieves available options for the Status Id field. - **List Source Id Options**: Retrieves available options for the Source Id field. - **List Priority Id Options**: Retrieves available options for the Priority Id field. ## Viktor uses Teamwork Desk together with your other tools Ask for outcomes that span tools - Viktor pulls from Teamwork Desk, cross-references the rest of your stack, and delivers one finished result. ## Teamwork Desk integration FAQ ### Does Viktor integrate with Teamwork Desk? Yes. Teamwork Desk is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Teamwork Desk from their workspace - no workflow builder, no code. ### How do I connect Teamwork Desk to Viktor? ### What can Viktor do in Teamwork Desk? ### Do I need to build workflows to automate Teamwork Desk? ### Is my Teamwork Desk data secure with Viktor? ### How much does the Teamwork Desk integration cost? ### Can Viktor use Teamwork Desk together with my other tools?