Returnista AI employee

Viktor is an AI employee that connects to Returnista and helps you create shipping labels and track parcel fulfillment, running 15 Returnista actions for you like Get Return Order, Get Return Orders, and Get Return Request. Ask in plain English from your workspace; Viktor does the work in Returnista and reports back. Viktor connects with a scoped API key.

Free to start

No credit card

SOC 2 Type 1

Works in Slack & Microsoft Teams

What is a Returnista AI agent?

A Returnista AI agent is an AI that connects to your Returnista account and completes work in it - it doesn't just answer questions about Returnista, it takes the actions. Viktor is an AI employee that works in Returnista on your behalf and delivers the finished result to your workspace.

Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Returnista actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.

About Returnista

Returns management platform for e-commerce retailers

You ask in your workspace

Describe what you need in plain English

Viktor picks the actions

Selects from 15 Returnista actions, chains them together

Runs in Returnista

Helps you create shipping labels and track parcel fulfillment - your real data.

4. Reports back

Delivers the finished result to your workspace

What can you ask Viktor to do in Returnista?

Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.

• “Create shipping labels in Returnista for today's orders and send me the tracking numbers.”
  — you, to@Viktor
  Copy
• “Compare carrier rates in Returnista for this shipment and pick the cheapest option.”
  — you, to@Viktor
  Copy
• “Watch Returnista for a delayed shipment and alert me with the tracking details.”
  — you, to@Viktor
  Copy
• “Pull this week's shipping costs from Returnista and post them every Monday.”
  — you, to@Viktor
  Copy

How does Viktor work with Returnista?

Step 1: Connect your stack

27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.

Step 2: Tell Viktor what you need

Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.

Step 3: Viktor operates, you review

Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.

What can Viktor do in Returnista?

Ask in plain English from your workspace. Viktor picks the right Returnista actions, runs the work, and reports back. No workflows to build.

• Return Location

Update Return Location

Updates an existing return location for an account. All fields are optional — provide only the ones you want to change. At least one field must be provided. To find the return location ID, use Get Return Locations. Use a two-letter ISO 3166-1 alpha-2 country code for countryCode (e.g., NL, DE, GB, US).

• Other

Resend Confirmation Email

Resends the return confirmation email to the consumer for an existing return order. Use this when a consumer did not receive their original confirmation, when an email bounced, or to re-trigger a notification after a return order is updated. To look up a return order ID, use Get Return Orders or Get Return Order first. To view the email history before resending, use Get Return Order Emails. Requires both an Account ID (from your Returnista dashboard settings) and a Return Order ID. Note: this triggers an immediate send — there is no scheduling or preview step.

• Other

Process Draft Return Order

Accepts or rejects a draft return order. Draft return orders are created when a consumer initiates a return and are pending merchant review. Set action to accept to approve the return (this triggers shipment label creation) or reject to decline it. Use Get Return Orders with filter: "status:draft" to find draft order IDs.

• Other

List Shipping Products

Returns all shipping product options available in Returnista, including carrier integrations, label types, and product codes.

• Other

Get Return Requests

Gets a list of return requests for the given account.

• Other

Get Return Request

Gets the full details of a single return request by ID. Return requests contain item-level information: purchase order number, return reason, requested resolution (refund, exchange, etc.). To find a return request ID, use Get Return Requests first.

• Other

Get Return Reasons

Gets a list of return reasons for the given account.

• Other

Get Return Orders

Gets a list of return orders for the given account.

• Return Order

Get Return Order

Gets the full details of a single return order by ID. Use expand to inline related objects (consumer, shipments, returnRequests) in one call instead of making separate requests. To find a return order ID, use Get Return Orders first. To view the email communications for a return order, use Get Return Order Emails.

Returnista integration FAQ

Does Viktor integrate with Returnista?

Yes. Returnista is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Returnista from their workspace - no workflow builder, no code.

How do I connect Returnista to Viktor?

What can Viktor do in Returnista?

Do I need to build workflows to automate Returnista?

Is my Returnista data secure with Viktor?

How much does the Returnista integration cost?

Can Viktor use Returnista together with my other tools?

Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.