# Kustomer AI employee Viktor is an AI employee that connects to Kustomer and helps you triage and resolve customer support tickets, running 15 Kustomer actions for you like Update Customer, Create Customer, and List Tags Options. Ask in plain English from your workspace; Viktor does the work in Kustomer and reports back. Viktor connects with a scoped API key. ## What is a Kustomer AI agent? A Kustomer AI agent is an AI that connects to your Kustomer account and completes work in it - it doesn't just answer questions about Kustomer, it takes the actions. Viktor is an AI employee that works in Kustomer on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Kustomer actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. About Kustomer The AI-Powered Customer Service CRM Platform 1. You ask in your workspace Describe what you need in plain English 2. Viktor picks the actions Selects from 15 Kustomer actions, chains them together 3. Runs in Kustomer Helps you triage and resolve customer support tickets - your real data. 4. Reports back Delivers the finished result to your workspace ## What can you ask Viktor to do in Kustomer? Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there. - “Summarize today's open tickets in Kustomer and flag the urgent ones.” — you, to@Viktor - “Draft replies to the open tickets in Kustomer and queue them for my approval.” — you, to@Viktor - “Pull this week's ticket volume and response time from Kustomer every Monday.” — you, to@Viktor - “Watch Kustomer for tickets that mention churn and alert me immediately.” — you, to@Viktor ## How does Viktor work with Kustomer? ### Step 1: Connect your stack 27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps. ### Step 2: Tell Viktor what you need Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool. ### Step 3: Viktor operates, you review Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it. ## What can Viktor do in Kustomer? Ask in plain English from your workspace. Viktor picks the right Kustomer actions, runs the work, and reports back. No workflows to build. - **List Tags Options** Retrieves available options for the Tags field. - **List Queue Id Options** Retrieves available options for the Queue Id field. - **List Klass Name Options** Retrieves available options for the Klass Name field. - **List Customer ID Options** Retrieves available options for the Customer ID field. - **List Conversation ID Options** Retrieves available options for the Conversation ID field. - **List Assigned Users Options** Retrieves available options for the Assigned Users field. - **List Assigned Teams Options** Retrieves available options for the Assigned Teams field. - **Update Customer** Updates an existing customer in Kustomer. - **Update Custom Object by ID** Updates a custom object identified by ID in Kustomer. ## Kustomer integration FAQ ### Does Viktor integrate with Kustomer? Yes. Kustomer is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Kustomer from their workspace - no workflow builder, no code.