# Intercom AI employee Viktor is an AI employee that connects to Intercom and helps you run live chat and chatbot conversations with customers, running 11 Intercom actions for you like Create Note, Upsert Contact, and Add Tag To Contact. Ask in plain English from your workspace; Viktor does the work in Intercom and reports back. Viktor connects in one click via OAuth. ## What is a Intercom AI agent? A Intercom AI agent is an AI that connects to your Intercom account and completes work in it - it doesn't just answer questions about Intercom, it takes the actions. Viktor is an AI employee that works in Intercom on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Intercom actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. About Intercom Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied. 1. You ask in your workspace Describe what you need in plain English 2. Viktor picks the actions Selects from 11 Intercom actions, chains them together 3. Runs in Intercom Helps you run live chat and chatbot conversations with customers - your real data. 4. Reports back Delivers the finished result to your workspace ## What can you ask Viktor to do in Intercom? Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there. - “Summarize today's Intercom conversations and flag the ones that need a human.” - “Draft a canned reply in Intercom for the most common question this week.” - “Watch Intercom for a conversation mentioning a refund and alert me right away.” - “Pull this week's response time and resolution rate from Intercom every Monday.” ## How does Viktor work with Intercom? ### Step 1: Connect your stack 27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps. ### Step 2: Tell Viktor what you need Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool. ### Step 3: Viktor operates, you review Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it. ## What can Viktor do in Intercom? Ask in plain English from your workspace. Viktor picks the right Intercom actions, runs the work, and reports back. No workflows to build. - Other ### List Tag ID Options Retrieves available options for the Tag ID field. - Other ### List Assignee ID Options Retrieves available options for the Assignee ID field. - Other ### List Admin ID Options Retrieves available options for the Admin ID field. - Other ### Upsert Contact Create a new contact. If there is already a contact with the email provided, the existing contact will be updated. - Other ### Send Message To Contact Send a message to a contact in Intercom. - Other ### Send Incoming Message Send a message from a user into your Intercom app. - Other ### Retrieve A Conversation Retrieve a conversation by its ID. - Other ### Reply To Conversation Add a reply or a note to an existing conversation thread. - Other ### Manage A Conversation Close/Snooze/Open/Assign a conversation by its ID. ## Viktor uses Intercom together with your other tools Ask for outcomes that span tools - Viktor pulls from Intercom, cross-references the rest of your stack, and delivers one finished result. ## Intercom integration FAQ ### Does Viktor integrate with Intercom? Yes. Intercom is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Intercom from their workspace - no workflow builder, no code. ### How do I connect Intercom to Viktor? ### What can Viktor do in Intercom? ### Do I need to build workflows to automate Intercom? ### Is my Intercom data secure with Viktor? ### How much does the Intercom integration cost? ### Can Viktor use Intercom together with my other tools?