# Help Scout AI employee

Viktor is an AI employee that connects to Help Scout and helps you triage and resolve customer support tickets, running 12 Help Scout actions for you like List Tags, Send Reply, and Get Tag by ID. Ask in plain English from your workspace; Viktor does the work in Help Scout and reports back. Viktor connects in one click via OAuth.

## What is a Help Scout AI agent?

A Help Scout AI agent is an AI that connects to your Help Scout account and completes work in it - it doesn't just answer questions about Help Scout, it takes the actions. Viktor is an AI employee that works in Help Scout on your behalf and delivers the finished result to your workspace.

Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Help Scout actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.

## What can you ask Viktor to do in Help Scout?

Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.

- “Summarize today's open tickets in Help Scout and flag the urgent ones.”
- “Draft replies to the open tickets in Help Scout and queue them for my approval.”
- “Pull this week's ticket volume and response time from Help Scout every Monday.”
- “Watch Help Scout for tickets that mention churn and alert me immediately.”

## How does Viktor work with Help Scout?

### Step 1: Connect your stack

27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.

### Step 2: Tell Viktor what you need

Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.

### Step 3: Viktor operates, you review

Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.

## What can Viktor do in Help Scout?

Ask in plain English from your workspace. Viktor picks the right Help Scout actions, runs the work, and reports back. No workflows to build.

- **Update Conversation**: Updates a conversation.
- **Send Reply**: Sends a reply to a conversation. Be careful as this sends an actual email to the customer.
- **List User ID Options**: Retrieves available options for the User ID field.
- **List Tags**: Lists all tags in Help Scout.
- **Get Tag by ID**: Gets a tag by its ID.
- **Get Conversation Threads**: Retrieves the threads of a specific conversation.

## Help Scout integration FAQ

### Does Viktor integrate with Help Scout?

Yes. Help Scout is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Help Scout from their workspace - no workflow builder, no code.

### Is my Help Scout data secure with Viktor?

Viktor works nights, remembers every decision, and connects to 3,200 tools. Start free with $100 in credits, then $50 a month.