# Connectwise PSA AI employee Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Tickets, and List Reports. Ask in plain English from your workspace; Viktor does the work in Connectwise PSA and reports back. Viktor connects with a scoped API key. Free to start No credit card [SOC 2 Type 1](/content/security/index.html) Works in Slack & Microsoft Teams ## What is a Connectwise PSA AI agent? A Connectwise PSA AI agent is an AI that connects to your Connectwise PSA account and completes work in it - it doesn't just answer questions about Connectwise PSA, it takes the actions. Viktor is an AI employee that works in Connectwise PSA on your behalf and delivers the finished result to your workspace. Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs. About Connectwise PSA Streamline your business from end to end with ConnectWise PSA. 1. You ask in your workspace Describe what you need in plain English 2. Viktor picks the actions Selects from 18 Connectwise PSA actions, chains them together 3. Runs in Connectwise PSA Helps you triage and resolve customer support tickets - your real data. 4. Reports back Delivers the finished result to your workspace ### What can you ask Viktor to do in Connectwise PSA? Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there. - “Summarize today's open tickets in Connectwise PSA and flag the urgent ones.” - “Draft replies to the open tickets in Connectwise PSA and queue them for my approval.” - “Pull this week's ticket volume and response time from Connectwise PSA every Monday.” - “Watch Connectwise PSA for tickets that mention churn and alert me immediately.” ## How does Viktor work with Connectwise PSA? ### Step 1: Connect your stack 27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps. ### Step 2: Tell Viktor what you need Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool. ### Step 3: Viktor operates, you review Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it. ## What can Viktor do in Connectwise PSA? Ask in plain English from your workspace. Viktor picks the right Connectwise PSA actions, runs the work, and reports back. No workflows to build. ### List Ticket ID Options Retrieves available options for the Ticket ID field. ### List Territory Options Retrieves available options for the Territory field. ### List Status Options Retrieves available options for the Status field. ### List Relationship Options Retrieves available options for the Relationship field. ### List Priority Options Retrieves available options for the Priority field. ### List Market Options Retrieves available options for the Market field. ### List Department Options Retrieves available options for the Department field. ### List Country Options Retrieves available options for the Country field. ### List Types Options Retrieves available options for the Types field. ## Viktor uses Connectwise PSA together with your other tools Ask for outcomes that span tools - Viktor pulls from Connectwise PSA, cross-references the rest of your stack, and delivers one finished result. ## Connectwise PSA integration FAQ ### Does Viktor integrate with Connectwise PSA? Yes. Connectwise PSA is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from their workspace - no workflow builder, no code. ### How do I connect Connectwise PSA to Viktor? ### What can Viktor do in Connectwise PSA? ### Do I need to build workflows to automate Connectwise PSA? ### Is my Connectwise PSA data secure with Viktor? ### How much does the Connectwise PSA integration cost? ### Can Viktor use Connectwise PSA together with my other tools?