Connectwise PSA AI Employee | Viktor
Connectwise PSA AI employee
Viktor is an AI employee that connects to Connectwise PSA and helps you triage and resolve customer support tickets, running 18 Connectwise PSA actions for you like Get Ticket, List Tickets, and List Reports. Ask in plain English from your workspace; Viktor does the work in Connectwise PSA and reports back. Viktor connects with a scoped API key.
Free to start
No credit card
Works in Slack & Microsoft Teams
What is a Connectwise PSA AI agent?
A Connectwise PSA AI agent is an AI that connects to your Connectwise PSA account and completes work in it - it doesn't just answer questions about Connectwise PSA, it takes the actions. Viktor is an AI employee that works in Connectwise PSA on your behalf and delivers the finished result to your workspace.
Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Connectwise PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.
About Connectwise PSA
Streamline your business from end to end with ConnectWise PSA.
You ask in your workspace
Describe what you need in plain English
Viktor picks the actions
Selects from 18 Connectwise PSA actions, chains them together
Runs in Connectwise PSA
Helps you triage and resolve customer support tickets - your real data.
- Reports back
Delivers the finished result to your workspace
What can you ask Viktor to do in Connectwise PSA?
Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.
- “Summarize today's open tickets in Connectwise PSA and flag the urgent ones.”
- “Draft replies to the open tickets in Connectwise PSA and queue them for my approval.”
- “Pull this week's ticket volume and response time from Connectwise PSA every Monday.”
- “Watch Connectwise PSA for tickets that mention churn and alert me immediately.”
How does Viktor work with Connectwise PSA?
Step 1: Connect your stack
27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.
Step 2: Tell Viktor what you need
Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.
Step 3: Viktor operates, you review
Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.
What can Viktor do in Connectwise PSA?
Ask in plain English from your workspace. Viktor picks the right Connectwise PSA actions, runs the work, and reports back. No workflows to build.
List Ticket ID Options
Retrieves available options for the Ticket ID field.
List Territory Options
Retrieves available options for the Territory field.
List Status Options
Retrieves available options for the Status field.
List Relationship Options
Retrieves available options for the Relationship field.
List Priority Options
Retrieves available options for the Priority field.
List Market Options
Retrieves available options for the Market field.
List Department Options
Retrieves available options for the Department field.
List Country Options
Retrieves available options for the Country field.
List Types Options
Retrieves available options for the Types field.
Viktor uses Connectwise PSA together with your other tools
Ask for outcomes that span tools - Viktor pulls from Connectwise PSA, cross-references the rest of your stack, and delivers one finished result.
Connectwise PSA integration FAQ
Does Viktor integrate with Connectwise PSA?
Yes. Connectwise PSA is one of the 3,200+ tools Viktor connects to, via a managed connector. Once connected, anyone on your team can put Viktor to work in Connectwise PSA from their workspace - no workflow builder, no code.