# Autotask PSA AI employee

Viktor is an AI employee that connects to Autotask PSA and helps you triage and resolve customer support tickets, running 10 Autotask PSA actions for you like List Tickets, List Resources, and List Contracts. Ask in plain English from your workspace; Viktor does the work in Autotask PSA and reports back. Viktor connects in one click via OAuth.

Free to start

No credit card

[SOC 2 Type 1](/content/security/index.html)

Works in Slack & Microsoft Teams

## What is a Autotask PSA AI agent?

A Autotask PSA AI agent is an AI that connects to your Autotask PSA account and completes work in it - it doesn't just answer questions about Autotask PSA, it takes the actions. Viktor is an AI employee that works in Autotask PSA on your behalf and delivers the finished result to your workspace.

Unlike workflow builders such as Zapier or Make, there is nothing to configure - no triggers to map, no workflows to maintain. You describe the outcome in plain English, and Viktor picks the right Autotask PSA actions, chains them with the other 3,200+ tools it connects to, and asks for approval before anything sensitive runs.

About Autotask PSA

Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based IT service management platform providing a singular view of your entire operation.

1.

You ask in your workspace

Describe what you need in plain English

2.

Viktor picks the actions

Selects from 10 Autotask PSA actions, chains them together

3.

Runs in Autotask PSA

Helps you triage and resolve customer support tickets - your real data.

4. Reports back

Delivers the finished result to your workspace

## What can you ask Viktor to do in Autotask PSA?

Messages you'd actually send. Paste one into your workspace, swap in your specifics, and Viktor takes it from there.

- “Summarize today's open tickets in Autotask PSA and flag the urgent ones.”

— you, to@Viktor

- “Draft replies to the open tickets in Autotask PSA and queue them for my approval.”

— you, to@Viktor

- “Pull this week's ticket volume and response time from Autotask PSA every Monday.”

— you, to@Viktor

- “Watch Autotask PSA for tickets that mention churn and alert me immediately.”

— you, to@Viktor

## How does Viktor work with Autotask PSA?

### Step 1: Connect your stack

27 native integrations. 3,200+ tools via managed connectors. Most are one-click OAuth, some use API keys - Viktor handles auth and starts working. No webhooks, no Zapier zaps.

### Step 2: Tell Viktor what you need

Message Viktor in Slack like you'd message a teammate. "Reconcile this month's invoices and flag anything weird." "Pause Meta campaigns above $40 CPA and move the budget to winners." Plain English, any tool.

### Step 3: Viktor operates, you review

Viktor opens the tools, runs the work, and posts back what changed. Sensitive actions wait for your approval. Everything is logged. You stop doing the work and start reviewing it.

## What can Viktor do in Autotask PSA?

Ask in plain English from your workspace. Viktor picks the right Autotask PSA actions, runs the work, and reports back. No workflows to build.

- Other

### List Time Entries

Query time entries from Autotask PSA.

- Other

### List Tickets

Query tickets from Autotask PSA.

- Other

### List Ticket Notes

Query ticket notes from Autotask PSA.

- Other

### List Service Call Tickets

Query service call tickets from Autotask PSA.

- Other

### List Resources

Query resources from Autotask PSA.

- Other

### List Contracts

Query contracts from Autotask PSA.

- Other

### List Companies

Query companies from Autotask PSA.

- Other

### List Billing Items

Query billing items from Autotask PSA.

- Other

### Get Tickets Count

Get count of tickets in Autotask PSA.