I have a problem with an integration

Quick fixes for when a connected app stops working.

If a connected app is not working, it is usually a sign-in or permission issue that you can fix in a minute.

Try these first

1. Open Integrations and find the app.
2. Check whether it shows as connected or needs to be reconnected.
3. If it needs reconnecting, open it and click Reconnect, then approve access again.
4. If it is not connected, connect it and choose the account that has access to the data you need.
5. If you connected more than one account for the same app, open the connected account and confirm you are using the right one.

Common cases

• The app needs reconnecting: reconnect it from Integrations; OAuth access may have expired or been revoked.
• Viktor cannot see a specific item (an account, channel, or page): make sure the connected account can access it in the original app, then reconnect if permissions changed.
• A teammate cannot use the integration: it may be set to Private (Invite only); ask the person who connected it, or an admin, to give access.

Still stuck? Report it

If these steps did not help, report an integration problem and we will take a look.